Start with an event
A missed call, message, call outcome, or recording event can begin a clearly scoped workflow.
Integrations & Automation
Calls and messages should create useful work, not more data entry.
When a business system provides usable API documentation and authorized access, Heritage can evaluate, build, and maintain an integration. Published status should describe how the integration is actually delivered.
Phase 1 content frameworkThis page is non-indexed until its facts, destinations, and full specification content are approved.
Create useful action
Log an activity, open a task, notify a team, or update an authorized business record.
Respect access boundaries
Credentials, permissions, API limits, error handling, and ownership are part of the implementation.
Price the maintained service
Standard supported integrations use a recurring service model; exact pricing requires approval.