Managed business communications
Plan Your System

Managed business communications

Trusted Phone Systems from Trusted People.

Heritage designs and supports the complete communications system—dependable phones, calling, texting, connectivity, failover, reporting, recording, integrations, and practical AI.

Plan Your System Talk to a Real Person

Start with the problem you are trying to solve. We will help determine what technology actually belongs in the solution.

Calling
Main office 3 people available
Shared texting

Can we move the visit to 3:00?

Yes—we’ve updated it.

Connection health
Primary ISPHealthy
Backup pathReady
Synthetic analysis
Reason
Appointment request
Outcome
Callback requested
Next step
Assign today
Synthetic product composition for design review—not a product screenshot.

One accountable provider

Your customers expect your business to work. You should expect the same from your communications system.

Heritage brings the phones, connectivity, routing, reporting, and software together so your team can focus on the business rather than the phone system.

What brought you here?

Start with the problem, not a product list.

Replace an old or unreliable phone system

Modernize calling without giving up dependable desk phones, existing numbers, or important workflows.

Explore phone systems

Get a provider who answers

Work with people who learn the configuration and remain involved after installation.

See our support approach

Stop losing visibility into calls

See missed calls, queues, transfers, recordings, and outcomes with useful reporting.

Explore reporting

Make the system do more

Connect calls and messages to customer records, follow-up, automation, and practical AI.

Explore integrations

The five-layer system

One communications system. Built around the business.

Begin with the calling foundation. Add protection, insight, automation, and improvement only where each layer solves a real operational problem.

01Connect

Give every role a dependable way to call, answer, transfer, and collaborate.

  • Managed phone system
  • Desk phones by role
  • Connect UC desktop and mobile
  • Business messaging
02Protect

Design the connectivity and call routing for the failures that matter.

  • Managed network edge
  • Secondary wired connectivity
  • Cellular recovery options
  • Alternate inbound routing
03Understand

Follow calls from the first ring through the final disposition.

  • Call detail retention
  • Cradle-to-grave reporting
  • Recording discovery
  • Scheduled reports
04Automate

Turn communication events into useful work in the systems your team already uses.

  • CRM activity
  • Tasks and alerts
  • Messaging workflows
  • Custom API evaluation
05Improve

Use eligible conversations to find coaching, service, and follow-up opportunities.

  • Transcription
  • Structured analysis
  • Custom scoring
  • Human review workflows

A modular foundation

Start with a dependable phone system. Add only what solves a real problem.

The managed phone system and Connect UC form the center. Messaging, resilience, reporting, integrations, and conversation intelligence attach around the needs of the organization.

Included foundation Managed phone system

Calling, routing, devices, Connect UC for eligible users, implementation, and ongoing support.

OptionalBusiness Messaging
OptionalReliability
OptionalReporting & Recording
OptionalIntegrations
OptionalConversation Intelligence

Design for the whole path

The cloud can be healthy while your office is offline.

A cloud phone platform does not remove the office internet connection from the path. Heritage can manage voice quality, add a second wired connection, provision cellular recovery, and design alternate routing based on the continuity the location needs.

Compare Reliability Options
Cloud calling platform
Managed network edge
Primary ISP
Backup path
Phones, apps, and users
The path from the calling platform to the people answering.

Conversation intelligence

Move from recording to useful action.

1Record according to policy.
2Transcribe eligible calls.
3Understand reason, outcome, and follow-up.
4Act through reports, scoring, alerts, or integrations.

AI output can be incomplete or wrong. Important decisions require human review, and recording, data use, and retention must match the organization’s policy.

Explore conversation intelligence →
Synthetic demonstration data
Reason
Appointment request
Outcome
Not scheduled; caller requested a callback after 3:00 PM
Follow-up
Assign to scheduling team today
Risk flag
None detected

A defined transition

Switch the system without improvising the process.

  1. UnderstandMap the current environment.
  2. DesignDefine call flow and service architecture.
  3. TestConfigure before cutover.
  4. InstallPort with a transition plan.
  5. TrainPrepare users and administrators.
  6. ImproveSupport and refine after launch.

Pricing without mystery

Understand how the system is priced before requesting a proposal.

Heritage will explain the billing unit and the factors that change cost: users, locations, connectivity design, message usage, recording scope and retention, processed minutes, and supported integrations.

See Pricing Structure

A useful first step

Start with the system you have and the problem you need solved.

Plan Your SystemTalk to Heritage

The planner gives an immediate recommendation. Contact information is optional until you choose to save or discuss the result.