User messaging
Heritage Connect SMS may fit an individual user when the subscribed service and approved configuration support it.
Business Messaging
Business texting that belongs to the business.
Give employees an accountable way to send and receive customer messages from approved company numbers—through Heritage Connect, Cloud Message, or an API-driven workflow.
Phase 1 content frameworkThis page is non-indexed until its facts, destinations, and full specification content are approved.
A shared workspace
Cloud Message is positioned for team access, shared numbers, and messaging workflows; exact capabilities require product verification.
Software-driven messages
The SMS API is the starting point when business software needs developer control over an authorized workflow.
Consent is part of the design
Registration, consent, opt-out behavior, and appropriate use must be defined before a messaging program launches.