Calls depend on tribal knowledge
Only a few people know where calls should go, what happens after hours, or how overflow is handled.
Business Phone Systems
A phone system designed around the way your business handles calls.
Keep dependable desk phones where they make sense, give mobile and remote employees Heritage Connect, preserve important numbers, and build routing around departments, schedules, queues, and locations.
Phase 1 review: Device availability, exact service scope, and product imagery rights remain subject to confirmation before production publication.
Reception & high call volumePoly Edge E400
Everyday office usePoly Edge E220
When the current system gets in the way
The warning signs usually appear in the workflow first.
Roles are forced into one device
Reception, office, mobile, remote, and shared-space users do not all work the same way.
Changes are difficult to support
Schedules, greetings, users, and routing rules have accumulated without a clear owner or current record.
Managed foundation
Design the call path before choosing the endpoint.
A Heritage Managed Business Phone System combines calling, numbers, routing, devices, Heritage Connect, implementation, and ongoing support. Optional capabilities attach only when they solve a defined need.
Plan main numbers, direct numbers, extensions, caller identity, voicemail, and number-porting requirements.
Define auto attendants, schedules, queues, overflow, on-call paths, and location behavior before cutover.
Match desk phones, shared devices, and Heritage Connect access to the roles that need them.
Keep configuration knowledge connected to support, service changes, and future improvements.
Devices by role
Desk phones are useful when the work calls for one.
The goal is not to eliminate hardware or require it everywhere. It is to give each role a dependable, supportable way to handle calls.
More calls at a glance
A higher-capacity Poly Edge E model can fit staff who monitor multiple lines, people, or shared call paths.
A focused everyday phone
A streamlined Poly Edge E model can serve employees who need a dependable physical phone without a large key field.
Heritage Connect
Eligible users can carry the business calling identity into desktop and mobile work without turning a personal number into the business number.
Evaluate the environment
Shared spaces, cordless needs, paging, door phones, conference rooms, and accessibility requirements need their own device review.
Heritage Connect
Your business phone, wherever work happens.
Heritage Connect is included with eligible Heritage phone-system users. It brings calling, voicemail, presence, and internal messaging to desktop and mobile devices.
Customers with subscribed business SMS service may also send and receive eligible messages through the application. Exact access depends on the assigned user and service configuration.
Review Heritage ConnectSanitized demonstration · synthetic data
Recent calls
North Office(202) 555-0118 · 9:42 AM
Main Line(202) 555-0142 · 9:31 AM
Service Desk(202) 555-0164 · Yesterday
Outgoing call
Main Line
(202) 555-0142
Call backCreate note
HTDialpad＋ New
Dialing from(202) 555-0142
12 ABC3 DEF4 GHI5 JKL6 MNO7 PQRS8 TUV9 WXYZ*0 +#
Call routing
Make normal, after-hours, and exception behavior visible.
A route should be understandable before it is configured. This sanitized example uses synthetic departments, extensions, and telephone numbers.
Sanitized demonstration · synthetic data
Main number (202) 555-0100
Business hours
- Play the main greeting
- Ring Reception 201 and Service Desk 202
- After 20 seconds, add Office Mobile 203
- On no answer, send to Main Voicemail
After hours
- Play the after-hours greeting
- Offer the on-call option
- Send other calls to Main Voicemail
Holiday
- Play the approved holiday greeting
- Route urgent calls to the defined on-call path
A defined transition
Treat migration as an operating project.
- 01
Inventory
Numbers, users, devices, locations, call paths, schedules, integrations, and special requirements.
- 02
Design
Define the future routing, device roles, administration, and optional services.
- 03
Configure & test
Build the system, confirm calls and workflows, and resolve exceptions before cutover.
- 04
Port & install
Coordinate number movement, device installation, and the transition plan.
- 05
Train & support
Prepare users and administrators, then keep configuration ownership connected to support.
Common questions
Start with the boundaries.
Do all users need a desk phone?
No. Device choices should follow the role. Some people benefit from a dedicated phone; others may be better served by Heritage Connect or a combination.
Can existing business numbers move?
Number-porting requirements should be inventoried and validated during planning. Do not cancel an existing service before the port and cutover plan is confirmed.
Is Heritage Connect included?
Heritage Connect is included with eligible phone-system users. Exact eligibility and configured capabilities require confirmation.
Does Heritage Connect include SMS?
SMS is available only when the customer subscribes to an eligible business messaging service and the number and workflow are properly configured.
Plan the system